FAQs

REQUIREMENTS & CANCELLATIONS

REQUIREMENTS & IMPORTANT INFO

 

  • All participants must speak or understand English
    • If the participant does not speak or understand English and wants to bring an interpreter to Dig This, this must be arranged directly with Dig This by calling our reservations office at 702-222-4344.
  • Please arrive 20 minutes before your scheduled Dig time
    • The required safety orientation class starts promptly at 8am, 10am, 12pm, 2pm, or 4pm, whichever time that your Dig is reserved for. If you are late and miss the class, we may not be able to accommodate your reservation and it will be nonrefundable.
  • All dig sessions are for one person per machine aside from the Kids Digs
    • If the operator is between the ages of 3 & 5 years old, a guardian must assist the child with their dig experience. Kids Ages 5+ who are 48” or taller may operate independently on the Kids Digs. All operators on the Kids Digs must have a guardian in the Kid Zone at all times.
  • Closed-toed shoes are required for all participants
  • Must be at least 8 years old and 48 inches tall
  • Q. Can I operate if I have a disability?
    • A. Dig This can provide an experience for most disabilities, how -ever you must have good vision and have good use of your upper body. If you are deaf or hard of hearing we ask you provide someone who can help our instructors facilitate through sign language. Please call us before you book so we can discuss and better understand the disability so we can better prepare and recommend appropriate equipment to operate. 

REQUIREMENTS & IMPORTANT INFO

Need to cancel your reservation at Dig This? 
We get it. Plans can change. 

  • You have the option to reschedule for a different date or time of your choosing; simply contact us at least 24 hours notice prior to the start of your reserved Dig Time. 
  • Alternatively, convert your booking into a gift certificate worth the full value paid and choose a later date and time within one year from the original Dig Time.
  •  If you prefer to cancel your booking completely, let us know at least 24 hours before your original Dig Time, and we will refund 50% of your original payment.